How to use the Frank P Matthews Trade Portal

Our Trade Portal is a tool that allows you to place orders online. It is a convenient, efficient way to ensure you receive your trees when it suits you. To use the portal you must have a login. If you do not have a login or cannot remember your login credentials please let us know and we can make the necessary arrangements by emailing enquiries@fpmatthews.co.uk. Here is a guide on how to use it.

Placing an Order

Step 1: Open the Trade Portal

The Trade Portal can be accessed by clicking the link at the top of our weekly stocklist email or via our website www.frankpmatthews.com.

Step 2: Log in

Logging in is simple, just input your credentials and select ‘Login’

Step 3: Create New Order

Once logged in, you can view current orders, previous orders and stock levels. To create a new order select “Create New Order”

Step 4: Input Your Details

Input your reference of choice, select your delivery address and choose your preferred delivery week. Once complete, select ‘Start Order’.

Step 5: Choose your Trees

Use the filters to find the trees you would like or search for individual varieties using the search bar. Input the quantity of each tree you would like and once complete select ‘Add To Order’ at the bottom of the screen.

How to Conduct A Stock Check

You can use our Trade Portal to check container and bare root stock levels. There are two methods:

Stock Check System

Using the ‘Stock Check’ tab you can filter and search for specific varieties. The value given under the heading ‘Free Stock’ is that amount of each variety in stock. From this screen you can add it to an order by selecting ‘Add to basket’.

Live Stock Check

You can download our latest stock list by selecting ‘Container Live Stock’ or ‘Bareroot Live Stock’

Quantity Mismatch

You may receive the ‘Quantity Mismatch’ error as shown below. This is caused when you request more of a variety than there is in stock. In the example below 12 trees were selected however only 10 were in stock. You will be given the option to automatically order the most possible ie. 10 or remove the items completely. Choose your preference and the order will update automatically.