Delivery and Returns All our frequently asked questions about delivery and returns regarding your Frank P Matthews order. For any queries regarding your order please email firstname.lastname@example.org or call 01584 812808 quoting your order number. Delivery Can I collect my trees? Yes, you can collect the trees from the nursery. Please select the ‘Collect’ option when placing the order. We will then need at least five days’ notice prior to collection, assuming the trees are ready. How much will delivery cost? The delivery charge is calculated according to the number of boxes needed to send the trees. One container grown tree will need one box; bare root trees vary but we can usually get about three in a box. The total delivery cost will be shown when you place the order. Do you deliver overseas? We currently do not deliver to any addresses outside of mainland Great Britain, sorry. Will I be contacted by the delivery driver? We will notify you by email when your order has been despatched. It will usually be delivered within three days from notification. What size are the boxes? Our boxes are 2 metres tall and 30cm square. Can I choose a delivery date? We are unable to offer a scheduled delivery service as we cannot guarantee an exact delivery date. We can aim for a specific week if you let us know. Will I need to sign for the delivery? Our courier company will leave the package in the safest place if there is no one there, so there is no need to sign for the delivery. When will my order be delivered? Container grown trees are available from August and bare root trees are available from November. We always aim to deliver your order as soon as every item is ready for despatch. If the whole order is ready when purchased, it usually takes between 5 and 10 working days to arrive. Returns What do I do if I want to return the tree? If you are unhappy with your tree when it arrives, please email email@example.com within five working days and we will get back to you as soon as possible.